Welcome and guidance
Active guidance at entrances, in the lobby, by lifts or between conference spaces.
A controlled first impression
Hostessing
Professional welcome, registration and guest guidance at hotel events.
Discuss your requirements
Service model
Professional welcome from the first contact.
Hostessing is managed as part of the guest journey. Based on the event plan, we provide welcome, registration, navigation and information support for a calm, efficient and representative arrival.
- Guest welcome and guidance
- Participant registration
- Support at VIP and corporate events
Scope
What the service may include.
Registration
Working with guest lists, badges and event materials according to the organiser's process.
VIP and guest relations
Discreet assistance to invited guests, speakers and partners in coordination with the hotel.
Information points
Basic information about the programme, venue, cloakroom, transport and related activities.
Process
From the brief to controlled delivery.
Guest journey
We review contact points, expected numbers, arrival peaks, languages and protocol.
Team selection and briefing
We assemble a representative team and brief them on the brand, programme and duties.
Delivery
A coordinator oversees posts, communication and operational changes during the event.
Closing
We support departures, material handover and closing registration or information points.
SmartHotel standard
The first impression should be calm, precise and human.
Hosts work as a natural part of the client's environment. Presentation, knowledge of the brief, friendly communication and confident guidance are essential.